Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.
You must inform the hotel in advance what time you plan to check in. If your check-in time changes, please update the hotel.
To use the hotel's free shuttle, please make a reservation in advance. Contact details can be found on the booking confirmation.
From the JR Suibara Train Station, reservation must be made 1day in advance. From the JR Niigata Train Station, reservation must be made 2 days in advance. Shuttle departure time from JR Niigata Train Station is 10:15, 13:30, and 15:45.